DT
Dhiraj T
1 reviews | Active since Nov 2018
13 Dec 2018, 07:49
Credit card limit blocked
This is another incident with FnB now. You guys have blocked all my online payments on my credit card without my permission citing possible ***** activities during holiday period. Now all my payments are declining one after another including my holidays payment on AirBnB. Why u want to disturb your customers during holiday period. Instead of troubling ur customers, put proper security in place so that u dont have to block cards etc. Now as usual, none of ur departments know anything abtbit and they all are playing ping pong. Forex says call credit card dptt and when u call there they redirect u to forex again. Its a bank or a joke. Your agents are good for nothing. Its not just me, so many my other friends are also struggling. PLS REOPEN THE LIMITS AND ALLOW US SHOP ETC. MANY OF US GONNA LOOSE THEIR PRE BOOKINGS AND ALL IF YOU DONT REOPEN OUR SHOPPING LIMITS. dont make ur customers life miserable during this time of the year
Helpful (0)
Replies (6)0
Replies (6)
FNB (First National Bank)'s replyOfficial
13 Dec 2018, 09:42Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Credit Card who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Credit Card who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply13 Dec 2018, 09:42
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Credit Card who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Credit Card who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
DT
Dhiraj T's updateReviewer Update
13 Dec 2018, 10:34But what's next. It's already been more than a week and we all are running on deadlines for our payments. Even we all have logged complains with you guys, but nothing's happening. I can not understand why it should take this long for you guys to resolve something as simple as that. Even we all have filled the self declaration forms and sent that to your ********** as and have followed the other steps advised by your agents. Please be advised, people are really frustrated with your services and blockage of account payments. This is unacceptable and we want the services to re-open at the earliest. Pls don't take things as for granted as this.
DT
Dhiraj T's update13 Dec 2018, 10:34
Reviewer Update
But what's next. It's already been more than a week and we all are running on deadlines for our payments. Even we all have logged complains with you guys, but nothing's happening. I can not understand why it should take this long for you guys to resolve something as simple as that. Even we all have filled the self declaration forms and sent that to your ********** as and have followed the other steps advised by your agents. Please be advised, people are really frustrated with your services and blockage of account payments. This is unacceptable and we want the services to re-open at the earliest. Pls don't take things as for granted as this.
DT
Dhiraj T's updateReviewer Update
13 Dec 2018, 10:54Your credit card executive called me and asked me to send email to ********** and she was not able to give me timelines as to when my account will be reopen. We were advised by your bank to send the email to ********** and now this new email address with no timelines!!!! I want someone from the responsible team to call and confirm when will this blockage be lifted! Why is there no clarity? Are we really dealing with a bank where things can not be confirmed with surety anymore?
DT
Dhiraj T's update13 Dec 2018, 10:54
Reviewer Update
Your credit card executive called me and asked me to send email to ********** and she was not able to give me timelines as to when my account will be reopen. We were advised by your bank to send the email to ********** and now this new email address with no timelines!!!! I want someone from the responsible team to call and confirm when will this blockage be lifted! Why is there no clarity? Are we really dealing with a bank where things can not be confirmed with surety anymore?
DT
Dhiraj T's updateReviewer Update
13 Dec 2018, 10:59sent the message to ********** but got a mail bounce notification. Have sent that to SARBcorrespondence and ********** as well. Not sure if any actions would be taken or not.
DT
Dhiraj T's update13 Dec 2018, 10:59
Reviewer Update
sent the message to ********** but got a mail bounce notification. Have sent that to SARBcorrespondence and ********** as well. Not sure if any actions would be taken or not.
DT
Dhiraj T's updateReviewer Update
14 Dec 2018, 15:42Hi, is it fixed for me now?
DT
Dhiraj T's update14 Dec 2018, 15:42
Reviewer Update
Hi, is it fixed for me now?
DT
Dhiraj T's updateReviewer Update
17 Dec 2018, 12:08Such a pain you guys have caused to us by blocking our credit limits during the holiday period that to without any prior notice. You literally ruined my holidays. My AirBnB bookings got cancelled due to you guys...even after following all the steps you asked me to follow, limit is not yet relaxed. Such an outdated banking system you guys have. You are ages behind in your customer service experience. Good luck for your future.
DT
Dhiraj T's update17 Dec 2018, 12:08
Reviewer Update
Such a pain you guys have caused to us by blocking our credit limits during the holiday period that to without any prior notice. You literally ruined my holidays. My AirBnB bookings got cancelled due to you guys...even after following all the steps you asked me to follow, limit is not yet relaxed. Such an outdated banking system you guys have. You are ages behind in your customer service experience. Good luck for your future.