Credit card Life policy still not paying out = 4months after retrenchments

FNB Credit Card/ claims/ insurance = Please sort this out ASAP

Sent: Wednesday, March 31, 2021 at 2:12 PM From: "Juan Meyer" <***> To: "Credit Card" <***> Subject: Re: *** Good day,

As previously mentioned, I was retrenched in November last year. I do have live cover and according to your live cover department, this is active and should pay out.

The last communication with one of your departments, is that thay have rectify the issue on there side and payments which where taken with debit order out my back account will be paid back to me.

So the time have come, where I do not have anymore funds left in my account, also I cant call anymore and be on the phone for hours to try and resolve this issue on your side. I am being send from one department to anouther.

I give up! You need to sort this **** out, as I will be getting a bad credit reputation, because of FNB credit card division confusion.

Somebody need to call me and write an email back to me with a solution ASAP.

I am done.

Juan

Sent: Monday, February 08, 2021 at 11:12 AM From: "Credit Card" <***> To: *** Subject: *** Good day Mr Juan Meyer

We refer to complaint reference ***, the content of which has been noted.

Kindly be advised as per our telephone discussion the minimum amount needs to be paid on the card and by due date. Should your instalments by FNB life not reach the account on or before the payment due date as well as the required amount then unfortunately the difference will run via debit order. We noted your account is already on a Special Arrangement . The payment for the 26 January 2021 was R2,592.83 and FNB Life only paid R 232.93 on the 25th January 2021 which is less then the required payment resulting in the account going further into arrears.

Kindly contact our Collections Department on ***for further assistance on your credit card.

Regards Faranaz Sayed

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Good morning, This is a credit card issue! I will not call you, as I have done this previously and are been send from one division to another. We will have to sort this out in writing. Why does FNB credit card still deduct my monthly premiums off every month, after I was retrenched in November and app**** / activated my credit cards live policy??? There no more money in my bank account, one reason because of credit card premiums. So the next time you want to deduct money faulty again, it will be rejected. WHY, because i am still unemployed and your system is not updated that the credit policy is suppose to cover the premiums. So then FNB's faulty system will land me into trouble and negative credit rating. Get this sorted out asap! Thank you, Juan Sent: Wednesday, February 03, 2021 at 11:50 PM From: *** To: *** Subject: RE: Fualty premiums - [External Email] [REF:***]

Dear Valued Customer

Thank you for your communication.

Kindly contact our contact Centre on ***, press option 2 or visit your nearest FNB Branch for assistance as we only deal with FNB credit cards related matters.

From: djm [***]

Sent: 26 January 2021 05:57 AM

To: "FNB Card Customer Services" <***>

Subject: Fualty premiums - [External Email]

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Dear FNB Credit card,

It is of great disappointment that I am contacting you regarding that you are still deducting my monthly premium off my personal bank account. My credit card and COVID-19 cash relief fund. This is after I have been retrenched in November last year and I am still without employment and UIF.

I have struggled to apply x3 applications, with long waiting periods, to get my FNB live insurance activated. But now still after 2 months your system has not yet updated.

Still, I have called again in January to confirm if my live policy has been activated and after an hour on the phone, they did confirm it is active and already paid out. They told me that I need to call another number, to revers my premiums.

So, I have spent another 30min on the phone to find the correct department and was send from one division to another.

This is my airtime I waist, my time I waist instead to look for a new employment, but it is your system which are failing. But it is quick to jump up and down to take money and down grade credit statuses when someone miss a payment by a couple of days.

So now I probably must wait a couple of months for FNB to rectify your issues, on my expense…

I hear by now asked you nicely on a speedy reply, by rectify your data on your system promptly and send me a detail statement to confirm the changes and way forward.

Looking forward hearing from you…

FNB PREMIER CREDIT 4901 *****

Juan Meyer

079 ******

ID: 810609*****

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Visit the FNB website and view the email disclaimer and privacy notice / policy by clicking the "About FNB + Legal" and "Legal Matters" links. If you are unable to access our website, please contact us to send you a copy of the email disclaimer or privacy notice / policy .