TM
Terry-Anne Moonsamy

1 reviews | Active since May 2017

04 May 2017, 06:45

Credit card issues

<p>My name is Terry-Anne Moonsamy I have been with fnb for the last 13 years I'm highly fustrated with the credit card department. My April installment was paid on the 2/5 as a cash deposit into my credit card( which by the way was more then what my required installment was ). However on the 3/5 my cheque account was deducted for the installment. How can I be paying twice for one thing. This is not a small amount I would like my money to be refunded asap. Can someone contact me asap this is really ridiculous </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 May 2017, 08:26
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)