Credit card issue STILL unresolved and fnb consultants all sending me from pillar to post!

I transacted online with vendor takealot last week Thursday. Due to a glitch in the FNB system, my payment has "got lost" in cyberspace. The money has been taken from my credit card, but never made it to the takealot account. Takealot have cancelled the transaction, but the money has still not been returned to my account!

I have phoned FNB at half a dozen times since then and been sent from pillar to post to resolve this. I have been given incorrect information and every single consultant refers me to another department. I have now spent several hours on the phone at MY cost trying to resolve an FNB issue and every FNB consultant I speak to passes the buck!! Who is going to refund me for my time and call cost to sort out an FNB error!!?? This unwillingness to assist a customer is now getting ridiculous!

Please can the correct person with the relevant authority please resolve this issue as a matter of URGENCY and reverse the cancelled transaction and have the money "lost in cyberspace" returned to my account!!