CREDIT CARD ISSUE ONGOING FOR 14 YEARS FOR 88 YEAR OLD INVALID

I logged this complaint with them last week Monday 21/06, still no resolution to the problem. I am LIVID with FNB - in 2007 when my mother opened her accounts with you she requested FULL POA for me (confirmed done by the branch), which apparently was never done correctly as it does not cover credit cards according to your call centre. Every time when new cards need to be issued we have this problem where the cards cannot be delivered to me despite being requested to do so. My mother is 88 years old, a bedridden invalid. I take care of all her business for her including all her banking. In 14 years FNB has not been able to solve this problem, it is now the problem of an 88 year old invalid - SHAME ON YOU!!!!! When ordering the card you insert the name and delivery address of who you want the card to go to, which details I inserted as mine. Why even have this option if you CAN'T OFFER THE SERVICE??? When talking to one of your consultants and complaining, he just cut the call. Is this the kind of service you offer??? SHOCKING!!!!! We rue the day my mother ever opened her accounts with you - the service is non-existent, you cannot talk to anyone other that one of the call centre agents whose knowledge is very limited, no alternative solutions are suggested, no further assistance given and nothing is ever resolved, nothing is escalated, POA issues still not resolved after 14 years. I was told she (88 year old invalid) must go to the branch!!!!!!! VERY UNHAPPY AND UNFORTUNATE CLIENT OF YOURS!!!!!