HK
Hanno K

1 reviews | Active since Jan 2010

06 Oct 2016, 14:16

Credit card interest lie - Premier banking ingoring me

<p>At first Premier Banking offered me 15% interest on my credit card over the phone, that was a client specific personalised interest rate taking my credit record etc into account. Then I received the paperwork via email and it showed 20%, not 15%. I queried it via phone and email, no one can give ma an answer why the paperwork show 20%. I waited a week, phoned again, Premier referred me to Credit card dev and they in turn referred me back to Premier.</p> <p> </p> <p>I am deeply disappointed, and extremely frustrated. </p> <p> </p> <p>BAD SERVICE FNB, BAD SERVICE.</p> <p> </p> <p>If you you don't get back to me today I will take my business and my families accounts to another bank.</p> <p> </p> <p>Own up ****it!</p>

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Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Oct 2016, 16:13
Official

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is ***

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

HK
Hanno K's update11 Oct 2016, 13:16
Reviewer Update

Three FNB employees phoned me a day after my comment to say that someone would get back to me with feedback on Monday (yesterday).

Again FNB over promised and under delivered.

Thanks for nothing FNB.

BAD, BAD SERVICE.

HK
Hanno K's update12 Oct 2016, 08:22
Reviewer Update

Still no response yet. Narra, nothing, silent, it's been a week and a half now, no feedback what so ever.

BAD SERVICE from FNB.

FNB (First National Bank)
FNB (First National Bank)'s reply12 Oct 2016, 10:44
Official

Good Day

I do apologize for the frustration caused once again I have forwarded this matter to the relevant manager to address and will be contacting you shortly.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)