DN
Doris N

1 reviews | Active since Dec 2011

14 Jun 2017, 21:47

Credit card increase take 4 days to get feedback

<p>Still the most innovative bank in SA.</p> <p>Most convenient way to bank. I can't remember the last time I was inside the bank. It's been years...</p> <p>You will enjoy the benefits is you are on premium.</p> <p>Even more if you are on private .</p> <p> </p> <p>But that's where it end's. If you need to increase your credit card limit you need to wait 4 days to get feedback.</p> <p>What happened to "how can we help you?". It only applies when you don't need them.....</p> <p>I am talking about being with the bank for as long as I can remember. The time I need them the most they are not there to help. Thanks to my Banker Eugene shame, he tried follow up with them twice. And even he didn't receive feedback.. ...</p> <p>Now it gets me thinking.........FNB is like one of my relative that tells everyone how they are always there for me. But when need help they are never available...</p> <p>Tooo SAD.....no long weekend for me, thanks to the most innovative bank in SA.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Jun 2017, 09:18
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)