1 reviews | Active since Dec 2015
CREDIT CARD HIGH FEES - poor information and no clarity
<p>FNB states that using your credit card you earn double ebucks.</p> <p>But did you know if you travel abroad then you will be charged for using your credit card. </p> <p> </p> <p>2.5% conversion fees AND further and over that they still charge you commission.</p> <p> </p> <p>now this is where I have the problem: as far as I'm concerned, if I purchase something at a store with my credit card it's a straight transaction.</p> <p> </p> <p>Now why should FNB charge me commission???? </p> <p>Im not buying currency so where does the commission fit inn?</p> <p> </p> <p>to clarify this and get further information and lead from pillar to post one consultant asked me to hold and got clarity from her team leader who in turn said the following:</p> <p>it's because the store charges Fnb and Fnb has to charge the customer ...</p> <p> </p> <p>i was appauled ... Firstly am I not already paying service fees and further fees for the account itself?</p> <p> </p> <p>Is it not enough that 2.5% is ALOT of money already?</p> <p> </p> <p>And wow they say it's commission when that is so misleading as clearly the consultant said to me as I understood that it amounts to service fees ? Or recouping what the store charged me?</p> <p> </p> <p>I then went further and asked the consultant to please advise me then what should I use, my credit card or my cheque card given all the expenses that the credit card incurs.</p> <p> </p> <p>so when you think using your credit card is DOUBLE EBUCKS, think again as you might be losing a lot rather than gaining </p>
When I asked the consultant for advise, she could not advise which would be better to use
When I asked the consultant for advise, she could not advise which would be better to use
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
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Regards Complaints Resolution
Melinda Duvenhage
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Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards Complaints Resolution
Melinda Duvenhage
Email address: *** Tel number: *** (option one)
