SV
Siobhan V

1 reviews | Active since Dec 2016

28 Dec 2016, 11:47

Credit card help when abroad

<p>Its impossible to get through to FNB credit card assistance! I am abroad and need to change my credit card pin. I have tried phoning, which is costing an arm and a leg, I just get put through to different departments constantly. I eventually got through via email to lady to who said i would be contacted to change pin or I would be able to change it on my online banking. - I cannot be contacted by phone because my SA number isnt in use here, and nothing has been enabled on my online banking. I emailed her back and have not heard from her since. It seems they will only assist Premium card members over Christmas - I phoned and I was told that just because I have a Gold card I cannot be assisted then and there. We are in another country and cannot access our money! Its not even like I am using FNB's money, I put all our holiday money in the credit card. Please can someone assist me!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Dec 2016, 08:35
Official

Good day Ms. Siobhan1988

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is ***.

We assure you that this matter will receive the due attention it deserves and you will receive feedback in 24 to 48 working hours.

Thanks Regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***