CREDIT CARD HAS NOT YET BEEN Delivered

Even after the 3-5 working days grace period the card has not been delivered at the Clearwatermall branch. I had app**** for the card on the 7 th March 2016 and I was told the card would be delivered. I called the contact centre on 14th March 2016 at about 9am Monday morning as I wanted to find out the status of the card. I spoke to a consultant called THERO who told me even though I had not received an sms I can go to the branch and collect the card as the system showed it was delivered on 11 March 2016. I drove all the way form Johannesburg CBD to Clearwatermall Roodepoort only to be told the card has not yet arrived. Now today I called in as well 11am, got through and spoke to a girl called Kgomotso whom I told I had already authenticated by keying in my ID, last 6 digits of my cards and my pin and further asked the same rhetorical questions that the system had asked. She told me the card is still with Mr delivery. I asked her if she could rather send someone to my workplace and she told me its going to cost R195 for that plus additional R600