1 reviews | Active since Jun 2016
Credit Card Gone Missing
I ordered a credit card two weeks ago and it still hasn't been delivered. I phoned the MrD Courier company myself to arrange the delivery and simply never heard back from them. I phoned the FNB Premier call centre and the lady who answered couldn't have been more unhelpful if she tried. This is really the first time I received bad service from FNB but I'm really not getting anywhere with call centres.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)