Credit card *****, ZERO follow up after weeks

I had an unauthorized transaction go off my FNB credit card for an amount of R820 towards an Airbnb, I immediately blocked my card as it was in my possession and walked into the nearest FNB branch (Mall of the South) and got on the line to the ***** department, case made 26/08/2019.. how many weeks have passed and still no communication about this case or my monies ****** from me..

you quick to want to upgrade people and offer services for x premiums but when it comes to service, it's obviously a work in progress.

Case number: Rr***