Credit card ***** with no resolution/feedback

A couple of months ago there were Uber transactions on my credit card and, as I have never used Uber, I cancelled my card and requested a new one. The ***** was registered and was to be investigated.

Subsequently I had not received any feedback as to what happened. I also cannot recall whether I ever received a refund for the ********** transactions.

I tried making use of the online chat system to get information and, as with previous attempts, I could not receive any help online. I was contacted by someone from FNB card division and after explaining the situation they informed me that no ***** had been detected. This is, of course, impossible.

I was then transferred to the ***** people and they confirmed that it was, in fact, *****. I asked whether I was ever refunded and they could not tell me. They were going to get the person that "resolved" the issue to call me but I have not received any further feedback.

Quite disappointing. Perhaps just get rid of the online chat system if you cannot help folks or explicitly state which few cases you can deal with.