Credit Card ***** Slack Reaction

I have experienced credit card ***** and cannot get hold of FNB!

I was able to cancel my credit card immediately after the ***** incident, FNB proceeded to SMS me a card cancellation reference number, but I have received ZERO support or communication on the *****.

The team had the cheek to ask me to rate the service.... NO SERVICE HAS BEEN PROVIDED. As you ***** line states "DID YOU KNOW YOU CAN NOW CANCEL YOUR CREDIT CARD FROM YOUR APP" I have heard this line recording some 50 times since holding to speak to an agent for the past hour.

The voice recording also keeps telling me to to "complete a ***** report form, sign and return", this so called form does not seem to exist on the internet, only a card dispute which does not have ***** incidents as part of the boxes to tick.

COME ON FNB... DO BETTER... I am going to now "miss" the reporting time frame to recover the ***** due to your slack response.