Credit Card ***** Claim

On the 5th October 2020 i reported that my FNB Cheque and FNB Credit card was ******/ taken during a hijacking dated the 3rd October 2020. My cellphone was also taken. I was told to contact the ***** department and provide the SAPS case number which I did. FNB only refunded me an amount of R1000.00 for I'm pleased but to date the outstanding amount of R 4000.00 which was *******ly withdrawn from my Credit Card has not been refunded. I have visited two branches calling the ***** line and every time I am told the matter is still under investigation. During the month of November 2020 i visited the Clear Water Branch on 3 occasions with no success. I visited the Branch in Goldman Street Florida and called the ***** department and was told that the matter was been escalated and i must contact the ***** department a few days later. At one stage I spent almost half a day at the Clear Water Branch trying to resolve the issue been pushed from one call center operator to the next. Today is the 4th January 2021 and still no feedback or resolution to the matter.