CREDIT CARD ***** CASE NO BEEN RESOLVED

I reported a ***** transaction to FNB on 21 October, to date I have not heard back from THE ***** DIVISION and now my account are inactive because STAFF cannot do there job. I was told it will take 10 days to be contacted it's almost 1 month and I'm not getting anywhere. When you call 087 or 011 number you on hold for 20mins or longer FNB CALL ME !!!