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nicolie.niemand nicolie.niemand

1 reviews | Active since Jun 2017

21 Jun 2017, 21:07

Credit Card ***** Call Center Obviously out for Lunch

<p>I was trying to contact the Credit ***** call center and was holding on for more than a hour. I eventually gave up as they were obviously out on lunch or doing something more important than attending to credit card ***** issues. I think it is rediculous that this is the service one receive from an credit card ***** department from one of the biggests banks in South Africa. If my card was cloned or ****** it would have been empty a long time ago. Pathetic!!!!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Jun 2017, 09:43
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)