Credit card ***** and transactions still goes off on cancelled card

I reported a credit card ***** on Tuesday 21/02/2023 and my card was blocked, on Wednesday the transaction was reversed into my account and I called the bank and ask for the money to be transferred to my cheque account, whereas the bank said it is not possible as I need to wait for my new card as the old one is cancelled. The same day attempts was done to same card. I receive numerus attempts of transcaction going of this account. On Friday the transaction went off successfully on a cancelled card, which does not make sense to me. I called the bank again and speak to numerous people where the one just transfarred me from the one department to the other. I called again this morning and the same happpened. I am really frustrated and disappointe with the service receive from the bank.