Credit Card *****

On the 28th September 2015 I received an sms on my phone for the transaction that went through with the amount of R130 and I immediately called FNB credit card ***** division to investigate that since I don't know who took my money. The outcome from the Investigation was that unfortunately they could not be able to help or investigate further because there was an agreement between me n the company that took money on my card to be deducted but funny part they failed to give me an incredible evidence from that particular company and their contact details that will definitely proof that I really do know them. This is a bad service indeed and I am very disappointed by a big company like FNB that fails to investigate such a case but claim to be the best. I have been using this bank since I was a student but I am very disappointed and shocked.<br> <br> IS THIS KIND OF SERVICE FROM FNB?