CREDIT CARD *****

i picked up on 2 ********** transactions on my credit in April of this year .These transactions took place in JHB whilst i was away on Holiday in Durban . To date i am still waiting for this to be sorted out by FNB . Whenever i called FNB to follow up . i was told that they investigating and have requested for original merchant receipts etc and i must please be patient as these things take time . Last week i received an e-mail from FNB stating that they take no liability for this . Whatever happened to FNB obtaining the receipts and doing the investigation ? Its now 4 months that has passed ,i am so frustrated with FNB , for their lack of urgency and poor service received regarding this matter . I am done wasting my time and money on lengthy calls .