RS
Rudi S

1 reviews | Active since Apr 2017

19 Apr 2017, 12:51

Credit Card *****

<p>I have app**** for a credit card at FNB many months ago</p> <p>After many months and many resubmissions (at least 12 times) after which they kept claiming they did not receive the details submitted, they realised that their system does not allow a large file to be submitted with supporting documents, they sent it manually somehow to the card division and lo and behold they eventually approved my card and sent me and sms and a credit card! This was however only the start of even bigger lot of problems.</p> <p>The limit was agreed to be R36,000 and were signed by both them and me</p> <p>But when the card came the limit was set to only R1. It was just a **** to say it was approved.</p> <p>After reporting this errors or ***** to FNB they again started with the same email as if the approval has no value, now they say send "3 month's payslips" again same as right in the beginning and before the approval. Let alone that payslips are impossible for a bsuiness person who is self employed. I have my own business and work for myself and cannot have payslips o myself! But my business is strong and make a lot of money, but no this merry-go-round madness with FNB goes on and on and on.</p> <p> </p> <p>How can any sane normal business person use FNB under such circumstances? And it seems to be imposiible to reach a Director or person with sufficient knowledge to make a decision about this matter! </p> <p> </p> <p>No wonder they are downgraded to junk status.</p> <p> </p> <p> </p> <p> </p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Apr 2017, 13:34
Official

Good day Mr.rudiswart

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***