RM
Riana M
1 reviews | Active since Nov 2019
11 Nov 2019, 14:37
Credit Card *****
Good day,
I have reported ***** on my credit card on 29/10/2019. I was told by the operator that it would take 3 to 7 working days to get back to me. I have tried to phone the person who is busy investigating my case (Jessica Zcom), but with no success. My reference number: 2***. Can somebody please get back to me? I have cancelled my credit card at the OTM on 23/10/2019, due to *****. On the 25th of October 2019 somebody withdraw R4000 from my credit card account.
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Riana M's updateReviewer Update
12 Nov 2019, 14:05Good day,
Thank you for your quick response. I really appreciate it. This is what I call service. FNB contact me the morning. The operator told me that she would e-mail me a form today to complete and take it to my bank. I went to the bank during lunch today. I was on the phone for 20 minutes. I couldn't stay on the line any longer, because I had to go back to work. I don't know if the operator took down my e-mail address correctly. It is ***. I am sorry to bother you again, but I want my query resolved. Kind regards. Riana Mouton Cell: ***
Thank you for your quick response. I really appreciate it. This is what I call service. FNB contact me the morning. The operator told me that she would e-mail me a form today to complete and take it to my bank. I went to the bank during lunch today. I was on the phone for 20 minutes. I couldn't stay on the line any longer, because I had to go back to work. I don't know if the operator took down my e-mail address correctly. It is ***. I am sorry to bother you again, but I want my query resolved. Kind regards. Riana Mouton Cell: ***
RM
Riana M's update12 Nov 2019, 14:05
Reviewer Update
Good day,
Thank you for your quick response. I really appreciate it. This is what I call service. FNB contact me the morning. The operator told me that she would e-mail me a form today to complete and take it to my bank. I went to the bank during lunch today. I was on the phone for 20 minutes. I couldn't stay on the line any longer, because I had to go back to work. I don't know if the operator took down my e-mail address correctly. It is ***. I am sorry to bother you again, but I want my query resolved. Kind regards. Riana Mouton Cell: ***
Thank you for your quick response. I really appreciate it. This is what I call service. FNB contact me the morning. The operator told me that she would e-mail me a form today to complete and take it to my bank. I went to the bank during lunch today. I was on the phone for 20 minutes. I couldn't stay on the line any longer, because I had to go back to work. I don't know if the operator took down my e-mail address correctly. It is ***. I am sorry to bother you again, but I want my query resolved. Kind regards. Riana Mouton Cell: ***
RM
Riana M's updateReviewer Update
13 Nov 2019, 05:56I am very unhappy with FNB. I never received the form I was promised. I phoned FNB at 15:15 yesterday. The operator forward me a letter that my credit card ***** case was declined. I have logged a call with ombudsman for banking services yesterday, because a stranger stole my money at the ATM. I am sure if they have watched the camera they would have been able to see it on camera. Their dates and times on their letter is also wrong. I am so disappointed with FNB. Once this case is solved with OBS I am going to take my bank business away including my home loan.
RM
Riana M's update13 Nov 2019, 05:56
Reviewer Update
I am very unhappy with FNB. I never received the form I was promised. I phoned FNB at 15:15 yesterday. The operator forward me a letter that my credit card ***** case was declined. I have logged a call with ombudsman for banking services yesterday, because a stranger stole my money at the ATM. I am sure if they have watched the camera they would have been able to see it on camera. Their dates and times on their letter is also wrong. I am so disappointed with FNB. Once this case is solved with OBS I am going to take my bank business away including my home loan.