Credit Card *****

I'm disappointed with how FNB ***** department is dealing with my matter.Last week someone called me with the case I asked her to call me back at 15:00 some time after 15:00 they called back I could not pick up. On Monday I called the line on the app to follow up, the person I spoke to was quick to tell me that they tried to call me I said I know that is why I'm calling back to follow up. She said the analyst will call me back. Today is Thursday no call yet so I call the line again, the lady again told me the tried to call me that 1 time I said I know that is why I'm calling back,infact I called on Monday but the analyst didn't call me yet. She said we'll there's no update, I said what do you mean what do you mean no update( I raised my voice when I said that sentence and I'm sorry about that,she remained calm and asked me not to shout at her. I lowered my tone) She said she will ask the analyst will call me. I asked if there is no direct no for the analyst she said I must call the no they called me from. I said I don't have it can she please give the no, she said she doesn't have it. The person from the FNB ***** line does not have or know the no for the FNB analyst. I'm currently waiting for the analyst dont know when I can expect the call. The ***** relates to a transaction a that appears to be at an airport,my credit card has been stopped.