1 reviews | Active since Sept 2016

28 Sept 2016, 14:20

Credit Card Facilities

<p>First i was put onto a new credit card, then when I tried to close the account, Ive been having endless hassles. The divisons dont talk to each other, and the customer gets the short end of the stick. Very poor service for Private Banking at FNB</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Sept 2016, 14:58
Official

Good Day Mr Narain,

Thank you for taking my call earlier, kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)