CREDIT CARD EXPIRED - NO RESPONSE FOR NEW CREDIT CARD

Item: FNB (First National Bank)
Rating: 1
Author: irene C

my credit card expired, and I only found out when I tried to use it.I have since sent 2 emails, one about a week ago and one about 4 weeks ago, asking for my new credit card to be delivered to a particular branch. This request was done on their online site, so I do not have a copy of these emails. there has been absolutely not response to either of these email, and I don't know what it happening with my new credit card. thanks

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

12 Dec 2018, 12:54

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to FNB Credit Card who will investigate and provide you with feedback.

The reference number is ***NF..

Regards

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply12 Dec 2018, 12:54

Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to FNB Credit Card who will investigate and provide you with feedback.

The reference number is ***NF..

Regards

Hello Peter Complaints Team

*** (option one)

irene C's updateReviewer Update

12 Dec 2018, 13:05

thank you

irene C's update12 Dec 2018, 13:05

Reviewer Update

thank you