Credit Card expired end Feb, no delivery

Was told my new card would be sent to my branch and they would let me know when it could be collected. When my card expired at end of February, I called branch to see if they had perhaps received it. They followed up with Card division and were told that there had been a delay but it would be sent to my home address via courier. Received call from courier to say it would be delivered on Friday 18th Mar at any time. They called on Thursday and said it wasn't going to happen, need to be available Sat. Told them Sat was not suitable and had already made arrangements to be at home all day Friday. They then said they would \squeeze\" me in on Friday? Since then , no card, no communication and it's now Tues 22 March. "