CREDIT CARD DOWNGRADE MISSION

Good day, i have sent 2 emails (ONE LAST WEEK, ONE THIS WEEK MONDAY) requesting my credit card to be downgraded from platinum to gold. I have had ZERO response. i have sent the mails to [Email Removed] as i have been told by the branch and the call center that had me over a hour on the phone, transferring me from new applications up and down, cutting the phone off etc.<br> <br> A bit disappointed in the way things are handled, as the upgrade process is instant, however downgrades is a mission. I just want my accounts to match. Gold-Gold.