ZH
Zanele H

1 reviews | Active since Jun 2013

03 Aug 2017, 05:47

Credit card division is full of idiots

<p>I have a credit card with FNB. Iv visited the branch and phoned credit card division from the branch to debit the fees every month grom my other bank. They requested bank statements and ID which i happily provided. Mobths pass the fees are not debitted but i receive nasyy default smss from FNB stating im not paying. I visited tbe branch once again and they requested confirmation of account from other bank. I happily paid due amount in cash and provided information. Next month debit order again doesnt go off. Visited the branch once again phoning credit catd division idiots. They confirmed all was in order and they would debit my account 25 August as i had paid cash deposits. Low and behold FNB debits my accout 2 days later. Im sick of your nonsense. Get your act straight. Im glad i closed my account. Trust me i shall spread the word of your incompetence to all i see. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Aug 2017, 08:59
Official

Good Day

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: ***