Credit Card Division is a HUGE PROBLEM!!!!

<p> I have sinced changed my banking details with them to debit my account in March already and they always call me on the the 1st of each month to go make a manual payment. Why should there be such an inconvenience if they are such an innovative company??? Their staff is clueless on how to handle their customers and when you complain to them, they always advise you to go to the branch, why should i go there when they have the option to debit my account and move on?? I feel that this division is so usseless and now I am losing my faith in them. Maybe if they see my complain from here, then they will sort out thier problems. FNB is a no go area when coming to banking, their service is extremely terrible and i regret having made the option to create a business with them. I spoke to a Laurie who is very rude and does not even show compassion to my fustrations, she needs to get FIRED!!!!! </p>