Credit Card Division Ignores Calls

I have been a FNB customer for most of my life but have to say that i am appealed by your credit card divisions call Centre. I am one of your private banking customers by the way but have to experience such appalling service. I called your call centre twice today and both occasions i was put on hold for more than 20 minutes. Its not the voice prompt that puts me on hold but rather your pathetic call centre staff. I am not sure if decreasing ones credit card limit is a ******** offense but upon hearing my request your agents would put me on hold immediately. The putting on hold would be an evident placing of the phone on the side because i would have to listen to all the side conversations taking place. I am disgusted by the fact that this is how you create your customers and can let you know that i a switching banks.