Credit card division.

Seems like the only way to get any customer service from FNB is to go onto Hello Peter. I have been trying since yesterday to sort out a query on my credit card that took place last year November. I was transferred to 7 agents yesterday, all telling me that they cannot assist me. From the one department to the next. Eventually I then went onto the Chat option. Again, what a bad experience. If you do not respond within a couple of minutes, they merely end the chat and I have to tell my story all over again. Today I toggled between my banking app and my FNB Web app, and they could not identify me as I was, according to the agent, using an unverified device. It is just so difficult to do any business with this bank. I am seriously just so fed up. And still I am waiting for an answer on a transaction that happened last year November. I need to pay monthly banking fees, and a hell of a lot of interest, and not ONE service agent takes the time to fully understand, or come back when they promise to. I need to follow up. I get sent credit card statements from last year November and October, and the amount that I am quering does not show on the statement. So obviously there is a problem! But no one cares enough to try and dig deeper. This is now the second time in a couple of months that I am complaining about the service at FNB. Seriously time to go to Investec. Apparently their customer service is excellent!