BS
Bernice S

1 reviews | Active since May 2017

12 May 2017, 16:08

Credit Card Division

<p>I don’t understand how they are so helpful when you apply for a credit card but the minute you have a problem such as a transaction that either was unauthorised or that you don’t know of no one wants to help. No one can tell me when the transaction took place or for what amount.</p> <p> </p> <p>I spoke to Thembani Khipa to sort out my query where he told me to please hold the line while he checked my account. I could hear them stalk in the background therefore I knew that I was still on the line, next minute I get cut off. I had to phone back and speak to someone else. They then made me hold on for another 15 minutes where once again I was cut off.</p> <p> </p> <p>I don’t know how to get the help that I need to solve my query as it seems like no one there knows what’s going on.</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 May 2017, 16:52
Official

Good day Ms.bernice

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***