credit card disputes

<p>My credit card with fnb was charged **********ly by oversees store, I notified the bank in Nov 2013 within the 30 day period and completed disputes form and mailed copy to fnb disputes. It's been 3 years been given the run around and even referred matter to ombudsman. Fnb gave ombudsman false information as to when I reported the matter and I'm still not been sorted out. I am disgusted in fnb service regarding this dispute and will not use them again, my card has been overcharged by r150k worth of transactions and I refuse to pay it, my card must be refunded .</p>