LH
Lynn H
1 reviews | Active since Nov 2015
10 Nov 2015, 17:22
Credit Card Dispute Query
I submitted my credit card dispute form to FNB on Friday 6th November for an urgent dispute on my FNB gold card. Till today, a case manager has still not been assigned to my dispute even after all my attempts to stress how urgent the dispute is and that I have limited time to rectify the situation. Please could someone in the bank help me escalate this dispute - I'm happy to come into the bank and sit with a consultant to rectify. Your urgent response would be most appreciated. <br> <br> Kind Regards,<br> Lynn Higgs
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FNB (First National Bank)'s replyOfficial
11 Nov 2015, 07:52Hello LynnHiggs,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 809740.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 809740.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply11 Nov 2015, 07:52
Official
Hello LynnHiggs,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 809740.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 809740.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)