Credit card dept FNB unproffessional and clueless

Pathetic service from fnb credit card department. on 28 June my credit card was blocked due to attempted *****. the next morning i called in and a new card was ordered for me. on 4 July i called again to inform that no courier company had contacted me for delivery. consultant says that when the card was ordered on 28 june consultant did not add delivery details and card is still in JHB. this was then updated.

On 8 july i called again as courier company had not contacted me again, i was told card i with courier company, gave me a ref number and contact number to call courier company and follow up. Spoke to a rude lady from dsb mounties who said card is not with them i shud contact fnb. today again i called fnb credit card division and was told to call uti couriers , i called and again was informed card is not with them!! called fnb again and spoke to Tiisetso Lefoetsa who informed she will escalate this. Im now waiting 10 days and my card is still in JHB. totally unproffessional of fnb to treat customers like this. says alot of the calibre of staff they have were cannot do a task properly first time around. im actually thinking about cancelling this card now that i have had for years!!