Credit Card Department messed up my credit record

I had a credit card account with FNB that was handed to Hammond Pole, which I have been paying with the collector. Last year their FICA department removed my ID from their system claiming expiry. After I had updated my details my credit card account started showing I am in arrears of 50+ months and that I need to pay the full amount immediately.

I had an agreement with Hammond Pole to settle the balance in 2 months and 40% discount, which amounted to paying R91080 in two instalments. They said that upon completion of these will disappear in no time.

I agreed with them, they sent me a letter with the modalities of payment on the same day. Few days after (19th of December) I did the first payment of R45 540, then on January again another R45 540. After I received the confirmation that the second payment had been received. I called them to request about the settlement letter they keep telling that it is in process. It was supposed to take 7 to 14 working days, or even earlier as some of them said.

On FNB side, they still show the remaining balance and are still sending data to credit bureaus that I am 50+ months in arrears.

This bank costs a lot of useless benefits, we came here because you were once ahead in tech. I am sorry to tell you that Discovery is doing things better than you, their app is excellent, their saving interest are higher and I don’t think I should be staying here anymore. Fix my record