Credit card delivery - courier service lacking

Item: FNB (First National Bank)
Rating: 1
Author: Peter S

Mr D phoned me to arrange for a card delivery - the phone was cut off and then I received an SMS to call them - no go - nobody answers at Mr D Couriers - call waiting for 30 minutes is bad customer service - please change your couriers or let me fetch my card at the nearest branch.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

10 Jan 2018, 15:17

Hello Ppspeed ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

***

I do apologise for any inconvenience caused.

Regards,

Client Experience Team

FNB (First National Bank)'s reply10 Jan 2018, 15:17

Official

Hello Ppspeed ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

***

I do apologise for any inconvenience caused.

Regards,

Client Experience Team

Peter S's updateReviewer Update

11 Jan 2018, 07:05

FNB resolved the issue - thanks for the quick action.

Peter S's update11 Jan 2018, 07:05

Reviewer Update

FNB resolved the issue - thanks for the quick action.