Credit card delivery

<p>i was called by the complaints department on Thursday 12/01/2017 to follow up with arranging my delivery of my card. The woman I spoke assured me that my card would be delivered to Fnb branch in Kenilworth center. Today I received no communication about my card being ready for collection. I went to the branch and they too told me that they had received nothing. </p> <p>I also called the credit card contact center and the person I spoke to said that the system still showed that my card was to be delivered to my residential address. </p> <p>Could you at least get one story straight as it seems that the more I call or contact you the longer things gets dragged out. </p> <p>This is really poor and unacceptable to have my delivery constantly postponed. The reference number I was issued for my original complaint was ********** . </p>