1 reviews | Active since Mar 2014
Credit Card Delivery
I am deeply saddened by the poor communication regarding delivery of my new credit card. I contacted FNB noting that my card was expiring and I had not be notified for receiving a new one. I was assigned case number: CAS- ********** -W8H2D4 CRM: ********** ********** 7 on the 25th January. In this communication I was informed that the delivery would be prioritised. I received no further communication. After re-enquiring the lack of delivery I was informed the courier company had attempted to contact me for delivery, however the dates of contact given were 1 month PRIOR to my communication on lack of delivery.
Frankly this kind of service is completely unacceptable.
Hello Molezoe ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello Molezoe ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***