1 reviews | Active since Nov 2017
credit card delivery
i have app**** for crdit card at FNB on the 10/11/2017 then i received an sms advising me that i should email all my application i did that, however on the 22/11/2017 i received a call from MR D to confirm my order. when they call me i was about to answer then they hung up i waited for the call th whole day but nothing then on the 23/11/2017 i went to the branch to query then they put me through to crdit card enqueries i expalined to then and they have advise that they will send an email to the department. around about 14: 30 the same day i reived the call frm then wanting to confirm again and when i was busy confirming my datails they hung up. i am not happy with the way they treating thier client i also want to cancel the way the doing thingd .. please help
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)