Credit card delay

I app**** for a credit card at fnb, sent them all my supporting documents and waited..... and waited.... I got the card, but no balance on it. When I enquired they advised they didn't receive my documents so I had to send it again, 5 times eventually (2 and a half weeks). I spoke to a lady, Rose in the credit card fulfilment dept, and got quite frustrated with her because she assumes and doesnt read. We had a sick dog at the vet and needed most of the credit for him to have an operation. Rose told me I could wait. So eventually the account was sent to ***** dept who had to unblock the account which caused a massive delay. I sat with a consultant Sam at Nicolway branch for 3hours, to hear Rose telling him (as she was on loudspeaker) " that client, don't tell her but I sent her application to ***** dept to block because she got upset with us,so it could be delayed". Sam couldn't mute her in time for me not to hear her. He apologized on her behalf. There was 3 people during my query who really went out of their way to provide customer service, Emmanuel in ***** dept, Sam at Nicolway and there was an Indian lady in credit dept (existing accounts). These people are gems. Rose is the worst consultant and will cause FNB to lose a lot of clients. She will be the cause I close all my accounts at fnb and everyone I know will know about it too.