Credit Card delay and poor communication

Hi there<br> <br> Last week Monday (28/9) there was ***** on my credit card, and after reporting it my card was cancelled. I accept this needs to happen during investigation, but the timing was unfortunate as I need to make necessary payments over the month end/new month period using my card.<br> <br> While in the Canal Walk FNB branch, I was advised to have it delivered to the branch as it then only takes 3-5 working days, a quicker turnaround than having it couriered to me. On Wednesday morning (30/9) I received an SMS that my card had been personalised and that I should expect \further notification from us within 48 hours regarding its arrival".<br> <br> On Friday (48 hours later) I called the contact centre and was told the card was \""with the couriers\"". I went in to the branch later that day only to find that the card had not arrived. Yesterday morning I called again"