Credit card de*****ed

Today 10-01-2018 I phoned FNB premier and spoke to Katleho Zenani because i wanted to notify my bank i will be travelling abroad nextweek. He activated it for my cheque account and i asked him to do the same to my credit card. He said their department dont do it and he will transfer me for credit card verification and the system asked for the full card number, merchant pin, account balance and CVV. i entered all the details and next thing i receive a sms notification that a transation of R618 went through at Hungry Lion. Im not even at hungry lion im at work. I asked the bank to cancel the credit card and issue a new one which they say it will be delivered in 3-5 working days and i have already sent a ***** claim form to the ***** department.

I have been banking with fnb for a long time and i had never experienced such an incident. I am really not happy. If fnb does not resolve my query, I am closing my fnb account and moving to a new bank.