Credit Card Declined iro incorrect data capturing

I app**** for a credit card late last year, and was approved but the card was never delivered to me. I re-app**** online this year and was declined due to having my account reflecting as having a credit card already. I sent an email two weeks ago to the premier banker to investigate the problem. No response to date. This morning I called the premier banker and after being transferred to 5 different people I was advised that my salary details was incorrectly captured and therefore the card was declined. This error is on FNB's part and I refuse to re-apply as all the documentation was sent and the application was approved. Please fix this problem and update my details on ITC should it be required.<br> I changed banks thinking that life will be much simpler with FNB but customer service is as bad as the other banks.