JVdV
Janine Van de Venter

1 reviews | Active since Dec 2010

19 Apr 2018, 11:13

Credit Card Declined

I am a private client and business client of Fnb with a very healthy bank account however Fnb declined my credit card application. I feel applications should be looked at individually and not declined automatically. I am very unhappy with this situation and will consider other banks if this is the way Fnb treats its good standing clients. I would like this matter to be seen to as soon as possible.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Apr 2018, 13:35
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***