1 reviews | Active since Jul 2015
Credit Card decline
<p>I app**** for a credit card this morning. Ref nr ********** ********** . I am a Gold cheque account holder with a huge overdraft facility that a barely use and yet this morning my application for a credit card was declined based on affordability????? I get phone calls every week from you guys offering me this and that, but when I apply for a credit card I get declined immediately. I did phone the call centre and was told that the criteria for credit cards are different than overdraft facilities, therefor I get offered a overdraft facility, but a credit card is declined. I need a credit card with a small limit, because I need to rent a car this weekend for 4 days. If FNB is not prepared to help me, I will look to move my whole bank account to another bank, which I had a credit card with before and settled in full. I have an immaculate credit record, but apparently that means nothng to FNB.</p>
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 982981
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 982981
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
It seems that FNB is not interested in a long term business relationship with me. This is the second time I get turned down because a computer tells a consultant how to do a job. The incompetence of FNB shows clearly. People should know that if it is a long term relationship you are looking for in a bank, FNB is not that bank. Please do not bother to get your call centre to give ma call. I do not want to listen to the same ******* stories for the third time.
It seems that FNB is not interested in a long term business relationship with me. This is the second time I get turned down because a computer tells a consultant how to do a job. The incompetence of FNB shows clearly. People should know that if it is a long term relationship you are looking for in a bank, FNB is not that bank. Please do not bother to get your call centre to give ma call. I do not want to listen to the same ******* stories for the third time.