PB
Peter B

1 reviews | Active since Mar 2017

23 Mar 2017, 14:09

Credit Card debt recovery *****

<p>FNB utilises more than one collection service. NO STATEMENTS thus no one can confirm the exact amount paid. No joy out of collections services for statements.</p> <p> </p> <p>Debit order arranged but BANK or collection services stop the debit. Thereafetr only contacting the client more than 14 months later after interest still being charged.</p> <p> </p> <p>FNB collection only debits account late on purpose to earn more on a high interst charged collection.</p> <p> </p> <p>No communication or statements from bank since 2007. Purposefully increasing debt.</p> <p>Total debt R21000 , total payments R19000 and bank interest rate charges far above prescibed and suddenly rectified.</p> <p> </p> <p>Collection service sinform that still R21000 outstanding.</p> <p> </p> <p>Ombudsman anyone?</p> <p> </p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Mar 2017, 15:08
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)