MA
Maria A
1 reviews | Active since Jul 2019
01 Mar 2024, 13:49
Credit card Customer Telephonic service a failing system
The FNB Customer service for app assistance is completely lacking in efficiency. I recently upgraded my phone and my app did not recognise my new phone. Being a long term Premier customer, I did not remember my details that I had set up many years ago. The next best thing is to call customer service credit card division for assistance. Their automation service is null and void! One presses the options given only to find that the phone disconnects. I called several times and the same problem occurred! FNB need to upgrade and better there telephonic systems for customer service.
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Replies (2)MA
Maria A's updateReviewer Update
04 Mar 2024, 12:57Good day
i had a fantastic service experience from you agent Mr. Kgomotso Bocibo. He really outdid himself adding value to your client services. A point of advice. Rather use human contact and not robotic contact which is failing your bank, due to the following: Prompts selected are not always as they should be for customer choice and then one is left in lurch. A client can call the line several times with no positive assistance. I am going to raise your star to 4 stare because of Mr. Bocibo. My only request for now would be to acknowledge this gentleman because good staff is hard to find. A credit to your bank
i had a fantastic service experience from you agent Mr. Kgomotso Bocibo. He really outdid himself adding value to your client services. A point of advice. Rather use human contact and not robotic contact which is failing your bank, due to the following: Prompts selected are not always as they should be for customer choice and then one is left in lurch. A client can call the line several times with no positive assistance. I am going to raise your star to 4 stare because of Mr. Bocibo. My only request for now would be to acknowledge this gentleman because good staff is hard to find. A credit to your bank
MA
Maria A's update04 Mar 2024, 12:57
Reviewer Update
Good day
i had a fantastic service experience from you agent Mr. Kgomotso Bocibo. He really outdid himself adding value to your client services. A point of advice. Rather use human contact and not robotic contact which is failing your bank, due to the following: Prompts selected are not always as they should be for customer choice and then one is left in lurch. A client can call the line several times with no positive assistance. I am going to raise your star to 4 stare because of Mr. Bocibo. My only request for now would be to acknowledge this gentleman because good staff is hard to find. A credit to your bank
i had a fantastic service experience from you agent Mr. Kgomotso Bocibo. He really outdid himself adding value to your client services. A point of advice. Rather use human contact and not robotic contact which is failing your bank, due to the following: Prompts selected are not always as they should be for customer choice and then one is left in lurch. A client can call the line several times with no positive assistance. I am going to raise your star to 4 stare because of Mr. Bocibo. My only request for now would be to acknowledge this gentleman because good staff is hard to find. A credit to your bank
MA
Maria A's updateReviewer Update
04 Mar 2024, 12:58 Good day
i had a fantastic service experience from you agent Mr. Kgomotso Bocibo. He really outdid himself adding value to your client services. A point of advice. Rather use human contact and not robotic contact which is failing your bank, due to the following: Prompts selected are not always as they should be for customer choice and then one is left in lurch. A client can call the line several times with no positive assistance. I am going to raise your star to 4 stare because of Mr. Bocibo. My only request for now would be to acknowledge this gentleman because good staff is hard to find. A credit to your bank
i had a fantastic service experience from you agent Mr. Kgomotso Bocibo. He really outdid himself adding value to your client services. A point of advice. Rather use human contact and not robotic contact which is failing your bank, due to the following: Prompts selected are not always as they should be for customer choice and then one is left in lurch. A client can call the line several times with no positive assistance. I am going to raise your star to 4 stare because of Mr. Bocibo. My only request for now would be to acknowledge this gentleman because good staff is hard to find. A credit to your bank
MA
Maria A's update04 Mar 2024, 12:58
Reviewer Update
Good day
i had a fantastic service experience from you agent Mr. Kgomotso Bocibo. He really outdid himself adding value to your client services. A point of advice. Rather use human contact and not robotic contact which is failing your bank, due to the following: Prompts selected are not always as they should be for customer choice and then one is left in lurch. A client can call the line several times with no positive assistance. I am going to raise your star to 4 stare because of Mr. Bocibo. My only request for now would be to acknowledge this gentleman because good staff is hard to find. A credit to your bank
i had a fantastic service experience from you agent Mr. Kgomotso Bocibo. He really outdid himself adding value to your client services. A point of advice. Rather use human contact and not robotic contact which is failing your bank, due to the following: Prompts selected are not always as they should be for customer choice and then one is left in lurch. A client can call the line several times with no positive assistance. I am going to raise your star to 4 stare because of Mr. Bocibo. My only request for now would be to acknowledge this gentleman because good staff is hard to find. A credit to your bank