TJ
Tean J

1 reviews | Active since Mar 2012

27 Mar 2017, 14:14

Credit Card / Customer Service

<p>Hi</p> <p> </p> <p>Can someone please assist me asap, my credit card was canceled over the weekend. I received emails that I can pay it off over 60 months at 0% interest yet they tried to take the full amount over the weekend (25th) . This can't be done without notifying the customer we have budgets etc that we work on.</p> <p> </p> <p>I also still have a call where no one responded, ********** logged a few months where I can't change my pin online. I still have the same issue.</p> <p>I was with Standard Bank for many years and can't believe this is the service I am getting from FNB, got notifications that I can move to private clients but if this is how FNB works I'll move back to Standard Bank.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Mar 2017, 14:30
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

***

Tel number: *** (option one)