1 reviews | Active since Mar 2012
Credit Card / Customer Service
<p>Hi</p> <p> </p> <p>Can someone please assist me asap, my credit card was canceled over the weekend. I received emails that I can pay it off over 60 months at 0% interest yet they tried to take the full amount over the weekend (25th) . This can't be done without notifying the customer we have budgets etc that we work on.</p> <p> </p> <p>I also still have a call where no one responded, ********** logged a few months where I can't change my pin online. I still have the same issue.</p> <p>I was with Standard Bank for many years and can't believe this is the service I am getting from FNB, got notifications that I can move to private clients but if this is how FNB works I'll move back to Standard Bank.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
***
Tel number: *** (option one)
