Credit Card Customer Care

<p>Hello, more than a month ago I submitted a request to have my Platinum/Premier credit card downgraded back to Gold status. I was told this would take a couple working days, but it has still not been resolved. I have used the Secure Chat 3 times and each time they say they will follow-up and escalate the matter but still nothing. And I am now not earning eBucks on my credit card spend. Please can this just be resolved asap, they did my cheque card downgrade immediately, why must credit card take forever.</p>